All botanical and consumable sales are final unless an item is damaged during transit. If an item arrives damaged, contact Houston Exotic Delivery promptly with your order number and clear photos of the packaging and product so we can review the claim. Approved transit-damage claims may qualify for a replacement or refund, subject to product availability and our review. We do not accept returns of opened, used, or temperature-sensitive products. We cannot refund an order refused because the recipient cannot complete the mandatory 21+ age verification. Delivery charges are non-refundable unless we cancel the order before dispatch. Delivery is available only within the service area shown at checkout, and delivery times are estimates rather than guarantees. Customers must provide a secure, accessible address and be available to receive the order. We may contact customers to resolve address, access, payment, or age-verification issues before dispatch.